Internal hours, also known as "bench-time," represent the time spent on non-billable tasks and projects. Some companies mark employee vacations as an internal time during capacity planning (time-off type of internal project in Metric.ai).
Service Performance Insight: "A professional service firm should aim for a non-billable headcount of less than 30%."
Time-tracking software allows for the measurement of the time for non-billable projects without a client or with an "internal client," which controls the results of such projects.
With an internal hours indicator you get answers to questions such as:
- How much time has this internal project taken over the course of a year?
- Which employee spends too much time on non-billable tasks?
- What kinds of internal projects take more company time than they should?
In Metric.ai, there are options to configure hours calculation:
Besides the time period, you are able to choose which employees to use to calculate the time:
- All employees
- Billable employees
- Internal (non-billable) employees
And you can choose whether to include or exclude time off (defines as a project with billing type internal and Time-off option chosen).
You can see multiple types of hours in the internal hours view:
Logged hours are those which are reflected in timesheets (inputted in Metric.ai or via time tracking software).
Planned hours calculated from Allocations (can be imported from a resource scheduling tool like Float via integration or internal resource allocation functionality in Metric.ai) for internal projects.
Forecasted hours consist of logged time before today and planned hours after today.
To learn more about the analytics view of Metric.ai, please read Analytics overview help documentation.